Return Policy

At Savoy Distribution, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Returns must be requested within 7 days of receiving the order.
  • Perishable goods (e.g., food and beverage products) cannot be returned unless they arrived damaged or defective.
  • Clearance or final sale items are not eligible for return.

2. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of delivery with a photo of the issue.
  • We will offer a replacement, refund, or store credit based on the situation.

3. Return Process

To initiate a return:

  1. Email us at savoydistributionemail@gmail.com with your order number and reason for return.
  2. Our team will provide return instructions, including the shipping address.
  3. Pack the item securely and return it using a trackable shipping service.

4. Refunds & Processing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7 days.
  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

  • We offer exchanges for defective or damaged items.
  • If you need a different product, please place a new order and return the original item.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used food and beverage products.
  • Customized or special-order items.
  • Gift cards.

7. Contact Us

For any return-related inquiries, please contact us: savoydistributionemail@gmail.com